How GTBank Scammed Me Through Cashless Withdrawal – Angry Nigerian Cries Out

 

Take note of:- This was not presented on slander any brand but rather to serve as a Notice to determine the Issue. We've gotten more than 18 sends on this same issue in the previous 1 month but then the choice of Cashless withdrawal is still accessible on their App furthermore on their ATM Machines.

Read below:-

On a saturday, May 28th 2016. I forgot my ATM at home and I needed to withdraw. GTbank do send me a message that I could withdraw without my ATM. So I tried it dialing *777#. I was debit the money 8,000 and I went to the ATM with the pin sent to me to follow the instructions given.
I did the it first time, It said incorrect withdrawal ID. Okay, Maybe I made a mistake. The second time. I was sent a transaction ID. and then the machine displayed Transaction Error. I got another text Transaction Successful. WOW.!!
I complain to the customer care, she said there will be a reversal, that i should wait after 5 working days. I waited and nothing happened.
I went back to her, she said she has sent a reminder that the department to handle such issue. She said I should wait for another 5days. I waited. I went back again. She then gave me an email, gtbank customer care. I then sent a mail and I got an Automated reply. Then I got an Error mail that the quota of the mail address i sent to is filled up. I went back to her again. This time she said I should call GTConnect. I did and the person on the phone said he will also send a reminder to the department that I should wait for 48hours. I did and nothing happened.
I went back to the customer care unit. She shouted at me that I should just go and keep calling GTConnect. I didn’t want to create a scene. So I started calling GTConnect each time I close from work. and all they keep saying is “I will send a Reminder to the Department who will Handle the Matter. Please Wait for 48hours”.
2 Months passed. I got tired. I had no one else to complain to except my friends. I was checking Instagram and show GTbank post. I complained again and yet nothing has been done.
I am posting my ordeal with this bank here because I don’t want others to fall for this. I still have all the evidences and mails that transpired during that time.
My Twitter handle is @pumamammal
Thanks.